More on mediation


Mediation is a process whereby people in dispute come together to reach agreement that will help move the situation on. This requires both/all people to be interested in seeking a resolution to the problems at hand. It is a confidential process that aims to create space for a wide range of options to be considered in moving on from the dispute. At the end of the mediation an agreement is drawn up which details any relevant actions or responsibilities. At this stage each party signs the agreement document.


The benefits of mediation


  • Connector.

    Disputes can be resolved quickly; a mediation can be arranged within days.

  • Connector.

    It is cost-effective and stress reducing; there is no lengthy tribunal or court process

  • Connector.

    The mediation is confidential and “without prejudice”; there is no public record of the meeting. This allows for exploration of a wide range of solutions to the dispute and supports dignity and diplomacy.

  • Connector.

    Mediation can flex to the collective availability and location of those in dispute.

A mediation is voluntary and the power for resolution lies in the hands of those around the table. This is one of the great benefits of the mediation process, it respects the authority and power of each person involved and there is no third party imposing a solution.

Types of dispute


Human beings have different values, beliefs, needs, and interests. Because of this, disputes can arise in any personal or professional environment. Mediation can take place in disputes between staff and teams at work; businesses and consumers; individuals and public-sector bodies; those with a mutual vested interest in an asset such as a house; families; neighbours; and many, many, other situations. go-dialogue aims to resolve the challenging, overwhelming, or unwelcome conflict you are facing.

Role of the mediator


The mediator manages the mediation and supports the parties to find an agreement that will resolve the dispute at hand. The mediator will explain the process of mediation, and manage the agenda and discussions during the meeting. The mediator questions, clarifies, and supports each party to investigate the range of options available. The mediator will not propose or impose solutions, or suggest how the parties should resolve the dispute. The mediator will manage the writing of an agreement and circulation of this agreement to the relevant parties after the mediation.

The mediation process is flexible but may include:


  • Connector.

    a telephone discussion with the enquirer/mediation convener

  • Connector.

    individual meetings with parties in dispute prior to a joint meeting

  • Connector.

    a joint meeting between parties in dispute including agreeing, documenting, and signing an agreement

  • Connector.

    post-mediation paperwork, including typing up of agreement and circulating

  • Connector.

    possibility of follow-up meeting in certain circumstances and if requested


Costs of mediation

A suitable venue for a mediation


A venue for a mediation is usually provided by the parties to the mediation. However, at go-dialogue, we can also book a venue if that is more suitable. It is best if venues are as neutral as possible with a good amount of privacy.

We have a wealth of experience mediating in the public sector; with local authorities, families, schools, health, and other statutory sector agencies. We also focus on workplace, community, neighbour, and inter-generational disputes.